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Whether you need guidance on patio furniture, pergolas, or an existing order, we are happy to help.
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Frequently Asked Questions
How long does shipping take?
Orders are processed within 1 to 3 business days, with transit times of 5 to 8 business days. We offer free shipping on most orders within the Continental U.S., excluding Alaska and Hawaii.
How can I track my patio furniture order?
Once your order ships, you will receive an email with a tracking number and a link to follow your delivery in real time. If you have not received tracking information within 3 business days, please contact our team.
What is your return policy for large outdoor items?
We understand that patio furniture and pergolas are big purchases. If something is not right, please reach out within 30 days of delivery so we can walk you through the return or exchange process.
What if my order arrives damaged?
Please photograph any damage to the packaging and product, then contact us right away. We will work with you to arrange a replacement or resolution as quickly as possible.
Are your patio dining sets weather-resistant?
Our patio dining sets and furniture are designed with outdoor durability in mind, built to handle sun, rain, and seasonal changes. Each product listing includes specific material details and care recommendations for your climate.
Do your pergolas require professional installation?
Most of our pergolas come with detailed assembly instructions and can be installed by two adults with basic tools. For larger or more complex structures, we recommend consulting a local contractor for the best results.
Do you charge sales tax?
Sales tax, if applicable, is calculated and displayed at checkout.
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Our team replies to every email and message within one business day, often sooner.
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Free Shipping
Patio sets, pergolas, and fire pit tables ship free to the Continental U.S. with no order minimum.
Owned and Operated Locally
Owned and operated by Wild Haven USA from Phoenix, Arizona, with a dedicated team that knows outdoor living.
